Waste Disposal Roehampton Privacy Policy

This Privacy Policy explains how Waste Disposal Roehampton collects, uses, stores, shares and protects personal data relating to our customers. It applies to all Waste Disposal Roehampton customers in our service area, including individuals, households, landlords, letting agents, businesses and organisations that use our waste disposal and related services in and around Roehampton.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are And How To Contact Us

Waste Disposal Roehampton is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is used for our waste disposal services.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our website or any service documentation you have received from us. Please state that your query is about data protection or privacy so it can be directed to the appropriate person.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and the services you use. This can include:

Identification and contact details such as your name, title, address, service address, email address, telephone number and preferred contact method.

Service details such as the type of waste collection or disposal service requested, service frequency, access instructions, property type and notes needed to carry out the service safely and efficiently.

Billing and payment details such as invoicing address, payment status, amounts paid, outstanding balances and basic transaction details. Payment card details are handled by secure payment processors and are not stored by us beyond what is necessary for proof of payment.

Communication and enquiry information such as records of your enquiries, complaints, service feedback, correspondence, and the content of calls, messages and emails you send to us.

Website and technical information such as IP address, device information and basic usage data where you interact with our website or online tools, collected through standard logging and cookie technologies.

Operational and safety information such as information about access arrangements, contact persons on site and any relevant notes required to deliver the service or comply with health and safety and environmental regulations.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, place an order, arrange a collection, pay an invoice, contact our customer service team, or otherwise communicate with us in writing, by phone or in person.

We may also receive data from third parties who act on your behalf or in connection with our services, such as letting agents, property managers, commercial partners or payment processors. In addition, we may receive updated address or contact information from publicly available sources where appropriate and lawful to do so.

Lawful Bases For Processing Your Data

We process your personal data only when we have a lawful basis to do so. Depending on the context, the lawful bases we rely on include:

Contract: We process your data to enter into and perform our contract with you, including providing waste disposal services, communicating with you about your bookings, and handling billing and payment.

Legal obligation: We process certain data to comply with legal and regulatory requirements, including waste management regulations, environmental reporting, tax and accounting rules, and health and safety obligations.

Legitimate interests: We process data where we have a legitimate business interest that is not overridden by your rights and interests. This includes managing and improving our services, responding to enquiries, ensuring security of our staff and vehicles, maintaining accurate records, preventing fraud and pursuing or defending legal claims.

Consent: In limited situations, we may rely on your consent, for example for certain forms of direct marketing or optional communications. Where we rely on consent, you can withdraw it at any time using the contact details in this policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide, manage and deliver waste disposal and related services you have requested, including arranging bookings, collections, access and service schedules.

To manage our relationship with you, including answering enquiries, handling complaints, providing customer support, and sending important service information such as changes to schedules or terms.

To manage billing and payments, including issuing invoices, processing payments, credit control, and maintaining accounting and financial records.

To comply with legal and regulatory obligations relating to waste management, environmental reporting, record keeping, tax, accounting and health and safety.

To protect our legitimate interests and those of our customers and staff, including preventing misuse of our services, ensuring the safety of our teams, managing disputes, and establishing or defending legal claims.

To monitor, maintain and improve our services and operations, including quality control, training, service planning, and analysis of how our services are used in the Roehampton area.

Data Sharing And Processors

We do not sell your personal data. We share personal data only when necessary and in accordance with data protection law.

We may share your data with trusted third parties who act as processors and provide services to us, such as payment processing providers, IT and hosting providers, customer management systems, email and communication tools, accounting and bookkeeping services and professional advisers.

These processors are only allowed to process your personal data on our documented instructions, for the purposes described in this Privacy Policy, and must implement appropriate security measures. We remain responsible for their handling of your data.

We may also share your data with third parties acting as independent controllers where necessary, such as insurers, legal advisers, regulators, law enforcement bodies, government authorities and waste treatment or recycling partners where required by law or contract.

Data Retention Periods

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet our legal and regulatory obligations.

Customer account and service records are generally retained for up to seven years after the end of our relationship with you, to comply with tax, accounting and regulatory requirements and to manage any potential claims.

Enquiry and correspondence records that do not lead to an ongoing service may be retained for a shorter period where appropriate, typically up to three years, depending on the nature of the enquiry and any follow up required.

Where we rely on consent for certain communications, we will retain your contact details for that purpose until you withdraw your consent or we determine that the data is no longer needed.

When data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.

International Transfers

Some of our service providers may store or access personal data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place to protect your data in line with data protection law, such as using countries that have been formally recognised as providing an adequate level of protection or using standard contractual clauses approved by the relevant authorities.

How We Protect Your Data

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Measures include access controls, secure systems and devices, staff training, and appropriate policies and procedures. While no system can offer absolute security, we work to ensure that your data is protected to a level appropriate to the risks involved.

Your Data Protection Rights

As a customer of Waste Disposal Roehampton in our service area, you have a number of rights in relation to your personal data under data protection law. These include:

The right of access to obtain confirmation of whether we process your personal data and to receive a copy of that data.

The right to rectification to request correction of inaccurate or incomplete personal data.

The right to erasure to request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to keep it.

The right to restriction of processing to request that we limit the processing of your personal data in certain circumstances, such as while we are addressing a concern about its accuracy.

The right to object to processing where we rely on legitimate interests, including for certain forms of direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests or the processing is needed for legal claims.

The right to data portability to receive certain personal data in a structured, commonly used and machine readable format and to ask us to transfer it to another controller where technically feasible.

Where we rely on consent, the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Marketing Preferences

We may use your contact details to send you information about our services that are similar to those you already use, where we are permitted by law to do so. You can object to this at any time by contacting us or by using any unsubscribe option included in the communication. We will respect your preferences and update our records promptly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or legal requirements. The most recent version of the Privacy Policy applies to all Waste Disposal Roehampton customers in our service area. We recommend that you review it periodically to stay informed about how we protect your personal data.